Frequently Asked Questions
Everything you need to know about shopping with Fashion Print on Demand.
- General & Policies
- Order Problems & Support
- Orders & Products
- Other / Special Cases
- Privacy, Security & Data
- Product Info & Care
- Returns, Exchanges & Refunds
- Shipping & Delivery
A: Yes — we process payments through secure payment gateways, and we do not store sensitive payment info.
A: The images are mockups — final product may vary slightly in print placement, color shade, or fabric texture.
A: Yes — for some items (e.g. printed mugs, accessories), we may provide specific care instructions. Always check the product description for details.
A: Only if production hasn’t started yet. Once printing begins, cancellations or changes aren’t possible.
A: Not always — since items may come from different print-on-demand providers, they could ship separately.
A: Only if production hasn’t begun. Once printing starts, modifications are not possible.
A: Yes — you can add multiple items (shirts, mugs, etc.) to your cart and order them together in one checkout.
A: No — we only accept orders for items currently in our catalog. Once you order, printing begins.
A: If we list customization/personalization as an option for a product, yes — you can request custom design, text or print using our design tool or upload your own art.
A: No — we don’t accept returns or exchanges for change of mind, wrong size by customer, or personal preference.
A: We accept return/exchange only if the wrong size/item is due to our error or if the product was misprinted or damaged during shipping.
A: We use a print-on-demand model — items are produced only after you place your order.
A: At this time, we handle normal orders only. Bulk / wholesale orders must be requested before you place the order — contact us if interested.
A: Yes — from time to time we offer discounts or seasonal promotions. Check our website or subscribe to our newsletter for updates.
A: Not at the moment — but we may introduce gift cards or store credit in the future.
A: Currently, no — we don’t offer gift wrapping or custom gift messages.
A: Because we use POD, items shouldn’t go “sold out.” If a design is removed temporarily, we may restock or relist — check back later or contact us.
A: At the moment, we only ship within the USA.
A: No — payment processing is handled by secure third-party processors. We store only what’s necessary (shipping address, order details) to fulfill your order.
A: Possibly — if you need bulk or custom orders, contact us with details (quantity, design, deadline) and we will check availability.
A: We provide a sizing chart for each product. Use that to verify your measurements before ordering.
A: You can contact us via email (or contact form on our store) — provide your order number, issue details, and we will respond as soon as possible.
A: Each product page includes a size chart or fit guide. Please measure yourself carefully and compare before selecting a size.
A: Select the items you want → add them to your cart → complete checkout with your shipping and payment information → submit your order.
A: We use secure connections (SSL) at checkout and follow standard practices to safeguard customer data.
A: You need to contact us within [X] days (for example, 7–14 days) of delivery to request return or exchange.
A: We aim to respond to all support queries within 24–48 hours on business days.
A: Typically orders are produced in 2–5 business days, then shipping takes an additional 3–7 business days within the USA.
A: We recommend washing garments inside-out on cold or gentle cycle, avoiding bleach, and air-drying or tumble-drying on low heat to preserve print quality.
A: Contact us immediately. If the order hasn’t shipped yet, we may update the address. If already shipped, we’ll try to help — but we cannot guarantee delivery or reshipment.
A: Yes — if any issue arises (supplier delay or unavailability), we will contact you with an update and offer alternatives (delay, different provider, or refund).
A: First check tracking status, your local post office or neighbors. If still missing after expected delivery time, contact us and we’ll open an investigation with the carrier/provider.
A: First check tracking, post office or neighbors. If it’s confirmed lost or not delivered — contact us with order number and we’ll work with the carrier / provider to resolve (replacement or refund, depending on situation).
A: Because products are printed per order, we accept returns or exchanges only if the item arrives defective, damaged, or with an incorrect print/item.
A: Materials vary per product — we list material composition (e.g. cotton, polyester) on each product page so you know exactly what you’re ordering.
A: We accept standard online payment methods (e.g. credit/debit cards, and any other methods available at checkout).
A: The item must be unused, unwashed, with original tags and packaging. You also need to contact us within a short period after delivery (e.g. 7–14 days) with photo proof.
A: Contact us immediately with photos of the item and your order number. We will work with our POD provider to offer a replacement or full refund.
A: After we receive and inspect the returned item, refunds or replacements are processed within 5–10 business days.
A: Our products are printed and shipped by our POD partner, using their global network of print & fulfillment providers.
A: If there’s a defect or our error — we cover return shipping and send replacement. For other situations (if accepted) — customer pays for return shipping.
A: Yes — you’ll receive an order confirmation via email immediately after checkout.
A: Yes — once your order ships, a tracking link will be sent to your email so you can follow delivery.
A: Only with necessary fulfillment partners (print-on-demand provider and shipping carrier), to produce and deliver your order. We do not sell or share your data for marketing.
A: Yes — we update our catalog periodically with new designs, seasonal collections or limited editions to keep things fresh.
A: With proper care (as above), prints should stay vibrant. Harsh washing, hot drying, or bleach may cause fading or cracking over time.
